terms, conditions and policies

Deposit and cancellation policy

If you need to cancel or rearrange your appointment 48hrs notice is required If less than 48hrs notice is given then you will need to pay a late cancellation fee of 50% If you do not attend your appointment the full charge will need to be paid before booking your next appointment

late fees

I understand running late happens to all of us so please just contact me and let me know, However if your over 30 minutes late and have not contacted me I have the right to refuse to groom this will go down as a no show and you will need to pay the full amount before booking again.

If you are late for collection this will be charged at £5 per every 15 minutes your late.

Fleas And Ticks

In the event fleas are found there will be a £15 extra charge as I will need to close the salon and fumigate and clean. If you are aware please inform me when booking your appointment so that I can arrange for you pet to have the last appointment of the day and I can use the flea shampoo.

Ticks will be removed and only charged if there are a lot of them you will also be asked where you have taken you dog so that a notice can be sent to the tick association this helps them send out alerts for areas highly reported

Behavioural issues

I endeavour to never refuse a groom due to the dogs behaviour however I need complete honesty from you as the owner.

It will be safer and less stressful for the dog and myself if I am aware of any issues big or small.

If I am not informed and the dog bites or becomes a danger to itself or others I have no choice but to terminate the appointment to which you will still be required to pay for in full.

*These policies have been put in place to protect both staff and client by booking an appointment you are agreeing to these terms and therefore are liable to any charges incurred.